If you have having problems with email, please provide the following information in your ticket so that the issue can be resolved as soon as possible.
Receiving problems
- What is the domain that is having problems. E.g. 'mdg-it.com.au'
- Are all mailboxes on this domain having problems? I.e. is the issue localised to e.g. john.parker@mdg-it.com, or is it affecting any @mdg-it.com address ?
- What happens to messages sent to the affected mailbox?
- Does the sender receive a bounce email with an error?
- If so, what is this error message?
- Are you able to retrieve mail from the mailbox in question?
- If not, how are you trying to retrieve mail (webmail, POP3, IMAP), and what settings are you using (URL/hostname, username, port)?
- Are you able to get a successful login when trying to retrieve mail? If not, what error message do you see, or do you get a timeout?
- If you are able to get a successful login, are any messages downloaded?
Sending problems
- Are you having problems sending messages from mailbox in question?
- If so, how are you trying to send messages (SMTP, webmail)?
- What settings are you using (URL/hostname, username, port)
- What exactly happens when you try to send mail (error message, timeout)?
